System Admin 

Proactively and consistently communicate with clients

Documented issues

Wrote KB Articles for new issues

Provided Citrix, Software , AD, Mac, Windows, O365 support

Reconfigured Citrix Profiles

Resolved/Configured Network

February - March 2024

Assisted team members

DUO Administrator

Entra ID, O365 Administrator

Mobile Support

Vmware administrator

Server Engineer
August 2021 - Present

Built new VEEAM server

Configured backups to Azure and NAS

Upgraded Citrix environment to Citrix Cloud

Created Intune Software Packages for deployment

Upgraded PCs to windows 11 using Intune

Upgraded Legacy servers

Managed VXRail VMs

Began securing file servers by creating group NTFS permissions

Maintained Exchange security policies (Spam filter, Quarantine, etc.)

Worked with groups to work on long projects

Created proof-of-concepts before deploying

Created documents explaining how to perform difficult tasks

System Admin 

Lead a team to rebuild network including new firewalls, SD WAN, and added security, allowed a 200% more of the workforce to connect over vpn

Lead a team to add more network security, leading to 0 attacks

Lead a team to upgrade company pcs from windows 7 to 10

Lead a team to roll out new computers, including laptops, docking stations, and peripherals, lead to 30% increase in productivity

Managed and trained employees

Lead a team to rebuild infrastructure on prem and cloud, increasing productivity by 20%

Maintain VMS on Esxi servers; build Esxi servers

Upgrade aging Domain controllers

Upgrade aging network infrastructure to current fiber connection

Implemented SSO for extra layer of security

Manage end points using software to remote in and/or push software

Resolve issues/errors that end users encounter on end points

Use MDM software to manage mobile devices

August 2017 - August 2021 

Manage user and shared accounts through O365

Increase cyber security from original configuration, including adding DNS filter, Mail Filter, antivirus, ATP, Phishing tests

Configured VPN for Covid-19 quarantines

Create computer images

Experience with Advanced Threat Protection while using with O365 made sure there were rules in place to prevent fraudulent emails.

Upgrade original OSs and computers to Windows 10

Redesign infrastructure from original aging design

Implement PCI compliancy

Rebuilt original aging servers to new and up-to-date servers (such as SMTP, Print servers, DCs, SQL Server, WSUS)

Manage Phone configuration

Manage Zoom configuration

Avoided cost by replacing any viable window server to Linux

Rack and stack servers, routers, switches; cable management

Supports ATP (Advanced Threat Protection).

System Admin Intern at College of RPTS

December 2016 - August 2017

Managed and trained Help desk tier 1 & 2 employees

Designed & updated Windows 10 & Server 2016 images using Backup, Gimagex, & NTLite

Designed, edited, and pushed GPOs

Replaced defective hardware with operational hardware

Built and supported servers

Wrote scripts and used RMM software to manage multiple platforms simultaneously

Setup security for computers, servers, and printers

Performed computer back door operations to repair computers disconnected from the domain

Created website for students to schedule appointments with advisors

Created and Maintained Windows ISO image

Created reference image  for faster updating

Performing daily administration of Active Directory, ADFS, DNS, DHCP, WINS, and GPO

Performing in-depth troubleshooting

Configuring and administering Windows Server 2008, 2012, 2016

Applying OS patches and upgrades regularly and upgrade administrative tools and utilities, providing technical support

Researched new technologies and made recommendations on their implementations

Day-to-day operations and maintenance of computer facilities and IT resources including network, server, and desktop support

Ran Ethernet cables through ceiling panels

Designed computer lab

Responsible for troubleshooting computers & printers

Created a print server

Help Desk Tier 2 at College of Education & Kinesiology

May 2015 - December 2016

Managed and trained Tier 1 employees

Setup conference calls on Skype, WebEx, and GoToMeeting in conference rooms using wireless presentation hardware or using wires.

Troubleshot classroom display issues

Responsible for providing comprehensive Help Desk support in an enterprise environment.

Lead Help Desk initiatives and manage end-user support

Closed outstanding end-user support tickets

High proficiency with x64/PC HW/SW and printer support.

Utilized ticketing and change management tools as well as end-point security software

Setup Computers and Printers

Troubleshot computers and printers for over 2000 end-users

Fixed student computers

Managed user accounts via active directory

Educated end-users about their computers, programs, and devices

Trained new hire helpdesk employees

Imaged PCs via PXE & USB

Imaged & updated macs

Pushed software remotely to computers via Munki & Software Center

Remoted into computer to help faculty and staff when off campus.

Helped troubleshoot over the phone for anyone off campus, guided them through steps to fix problems

Reset passwords, created accounts, gave shared drive permissions via Active Directory

Migrated computers from domains.

Upgraded windows to 10, backed up user accounts in the process

Help Desk Tier 1 at College of Education & Kinesiology

August 2014 - May 2015

Trained another tier 1 employee

Assisted faculty and students with software or hardware problems

Remotely configured over 200 IP Cameras across Texas for Remote Viewing

Configured required software for the 200 IP cameras

Troubleshot printers and computers for over 20 end-users

Connected USB, shared, and network printers to computers

Setup conference calls on Skype, WebEx, and GoToMeeting in conference rooms using wireless presentation hardware or using wires.

Troubleshot classroom display issues

Educated end-users about their computers, programs, and devices

Replace computer hardware

I have experience with these platforms and others